Frequently Asked Questions
Everything you need to know about your TideWe® experience.
How do I choose the right size for my waders or boots?
We provide detailed size charts on each product page. We recommend measuring your feet and inseam while wearing the socks or layers you plan to use in the field for the most accurate fit.
What is TideWe's return and exchange policy?
We offer a 30-day return policy for items in new, unworn condition with original packaging. If you need a different size or style, simply initiate an exchange through our online portal.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days within the continental US. We offer free standard shipping on orders over a specific value, which is calculated at checkout.
Are TideWe® products covered by a warranty?
Yes, we stand by our quality. Most TideWe® gear comes with a one-year limited warranty against manufacturing defects in materials and workmanship.
How should I clean and maintain my waterproof gear?
Rinse your gear with fresh water after each use to remove salt or dirt. Air dry away from direct sunlight or heat sources, and store in a cool, dry place to ensure longevity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Klarna or Afterpay.